Return Policy

Return Policy

 At Saskia Joy, we take pride in delivering exquisite, high quality, handmade Jewellery for all women. We only offer exchanges on items if they are within 10 days of receiving your purchase.

We ensure before every product is sent out that it is checked over to guarantee it is in absolute perfect condition for the satisfaction of each and every customer. Saskia Joy is happy to offer an exchange  or credit note for online orders, under these guidelines:

  • Product must be in original condition as we sent it out
  • It must be sent back in its original box with invoice inside
  • If the item has been worn we cannot process the item for exchange.
  • We do not however accept exchanges of Earrings due to health hazard reasons.

Please note our credit notes will be issued as a gift card, and are valid for 12 months. 

To ensure you purchase the correct size, please go to our size guide, which you can find on the bottom of our home page.

 All Sale items are final sale and cannot be returned for exchange.  

 All customers are responsible for the costs of return shipping.

 To implement your exchange, please email us at: customercare@saskiajoy.com and tell us your reasons for exchange.